We are a crisis management consulting firm formed to assist business, government and private organizations in prevention, planning for, and responding to major crisis events. We focus on relationship management , crisis media training, crisis policy clarification, crisis communication plans, response mobilization, and development of crisis training excercises.

Prior to forming Charles L. Webster & Associates, Inc., Mr. Webster served as Director of Emergency Preparedness for BP America. He remains a consultant to BP and is a member of the BP Exploration Alaska Response Team, advising company officials regarding the public consequences of response options. During actual crisis events covering two decades, Mr. Webster has served as external affairs chief, assessing and managing public outrage, external exposures including media relations, government relations, community relations and overall public perception.

Mr. Webster has responded to more than 15 major crisis incidents including murders, casualty explosions and a major air pollution incident inundating residential communities. He has also prepared witnesses and drafted testimony for state and Congressional hearings associated with crisis events. Mr. Webster has handled the crisis communications aspects of major environmental incidents throughout North America. The firm has conducted training, exercises, workshops and seminars in the Continental United States, Alaska, Bangladesh, Canada, China, Colombia, England, Hawaii, Indonesia, Korea, Malaysia, The Netherlands, The Philippines, Singapore, and Thailand, among others.

Mr. Webster has personally trained more than 10,000 people to successfully communicate during crisis. During the successful response to the AMERICAN TRADER oil spill near Los Angeles, California, Mr. Webster and his team conducted 7,000 interviews over a 39-day period, establishing high credibility for BP and nearly eliminating conflict commonly associated with such events. Mr. Webster was cited by the Los Angeles Times, on the 20th Anniversary of Earth Day, as representative of what business communicators could be if they cared.

Prior to joining the oil industry, Mr. Webster was a writer, editor and reporter for ABC News, NBC News and the Associated Press. He holds a BS degree in Telecommunications from the Newhouse School of Public Communication, Syracuse University. Mr. Webster has taught portions of an advanced management program at Case Western Reserve University, Weatherhead School. He chaired the government/industry exercise panel at the International Oil Spill Conference, Seattle, Washington.